Information
Last updated: January 2026
1-2 business days
Shipping costs vary by destination
All orders include tracking
On orders over $150
Sizing varies by brand and style. We list specific measurements in each product description when available. If you need help with fit, email admin@heiwa.us and we can provide additional measurements or guidance.
At heiwa, shipping costs are calculated based on your delivery location. The farther your shipping address is from our fulfillment center, the higher the shipping cost may be. This allows us to provide fair and accurate shipping rates based on actual carrier costs.
When you proceed to checkout, you will see the exact shipping cost for your order based on your entered shipping address before completing your purchase.
CA, NV, OR, WA, AZ
UT, CO, NM, ID, MT, WY
TX, OK, KS, NE, ND, SD, MN, IA, MO, AR, LA
IL, WI, MI, IN, OH, KY, TN, MS, AL
GA, FL, NC, SC, VA, MD, PA, NJ, NY, MA, etc.
AK, HI
*Exact shipping costs will be displayed at checkout based on your delivery address.
Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.
After your order is processed and shipped, estimated delivery times are as follows:
*Delivery times are estimates and may vary based on carrier conditions, weather, and other factors outside our control.
Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package's progress through the carrier's website. If you have any questions about your shipment, please contact us with your order number.
We use reputable shipping carriers including USPS, UPS, and FedEx to deliver your orders. The carrier used for your shipment will depend on your location, package size, and shipping speed selected. All shipments include tracking regardless of the carrier.
We currently ship primarily within the United States. For international orders, please contact us to discuss available options and get a shipping quote. International shipments may be subject to customs duties and import taxes, which are the responsibility of the buyer.
If there is a problem with your shipment (lost package, damaged delivery, wrong address), please contact us as soon as possible. We will work with the shipping carrier to resolve the issue. Please note:
If you have any questions about shipping, please reach out to us: