Support
Yes, 100%. Every item we sell is authentic and sourced directly from original manufacturers or authorized retailers. We guarantee the authenticity of every piece.
We recommend checking the specific measurements listed in each product description. If you need help with sizing, email admin@heiwa.us and we can provide additional measurements or guidance.
All sales are final. We only accept returns for defective items with photographic proof provided within 48 hours of delivery. If a return is approved, you are responsible for the cost of the return shipping label. Please see our Refund Policy for full details.
Orders are processed within 1-2 business days. After shipping, delivery typically takes 3-7 business days depending on your location. You'll receive tracking information via email once your order ships.
We currently ship within the United States only. For international orders, email admin@heiwa.us to discuss options.
Email admin@heiwa.us for discount codes and special offers. We also share special offers with our email subscribers.
Yes! We have an extensive unlisted inventory. Email admin@heiwa.us with what you're looking for and we'll let you know if we have it or can source it.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as other payment methods displayed at checkout.
Email admin@heiwa.us - we typically respond within 24 hours.