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Support
We are an independent reseller — not an official retailer or authorized dealer for the brands we carry unless explicitly stated on a product page. We source from trusted suppliers and verify each piece before listing. If you have questions about a specific item, contact us before submitting a purchase request.
We recommend checking the specific measurements listed in each product description. If you need help with sizing, email [kelvinw@berkeley.edu](mailto:kelvinw@berkeley.edu) and we can provide additional measurements or guidance.
All sales are final. We only accept returns for defective items with photographic proof provided within 48 hours of delivery. If a return is approved, you are responsible for the cost of the return shipping label. See our Refund Policy page for full details.
Orders are processed within 1-2 business days. After shipping, delivery typically takes 3-7 business days depending on your location. You'll receive tracking information via email once your order ships.
We currently ship within the United States only. For international orders, email [kelvinw@berkeley.edu](mailto:kelvinw@berkeley.edu) to discuss options.
Email [kelvinw@berkeley.edu](mailto:kelvinw@berkeley.edu) for discount codes and special offers. We also share special offers with our email subscribers.
Yes! We have an extensive unlisted inventory. Email [kelvinw@berkeley.edu](mailto:kelvinw@berkeley.edu) with what you're looking for and we'll let you know if we have it or can source it.
Submitting a purchase request does not charge your card. After we confirm availability, shipping, and your final total, we send payment instructions by email. We accept major credit cards and other methods as agreed for your order.
Email [kelvinw@berkeley.edu](mailto:kelvinw@berkeley.edu) - we typically respond within 24 hours.